Privacy Policy

Overview

This Privacy Policy explains what information Universal Brothers collects through https://universalbrothers.com and how it is used. It applies only to this website — not to information collected offline, over the phone, or through any channel other than the site itself.

By using this website, you consent to this policy and to the way it describes your information being handled. If you have questions beyond what is covered here, reach out to us directly and we're happy to clarify.

Information we collect

What we ask for depends on what you're doing on the site — the request itself will make clear why it's needed. In general, this covers:

• Contact details you share directly — your name, email address, phone number, and the content of any message or attachment you send us
• Account information, where relevant — name, company name, address, email and telephone number
• Booking and inquiry details submitted through our forms — for Hajj, Umrah, tour packages or general contact

How we use your information

We use the information we collect to:

• Provide, operate and maintain this website
• Respond to inquiries and process bookings
• Improve, personalise and expand what the site offers
• Understand how visitors use the site, so we can build a better one
• Communicate with you — updates, confirmations, and where relevant, marketing about our services
• Detect and prevent fraud

Log files

Universal Brothers follows the standard practice of using log files, as most hosting providers do. These record visitor information such as IP address, browser type, internet service provider, date and time stamps, and referring or exit pages. None of this is linked to anything personally identifiable — it's used purely to analyse trends, run the site, and understand traffic patterns.

Cookies & third parties

Third-party services we use — such as advertising or analytics partners — may set their own cookies through this site, and receive your IP address when they do. These are used to measure and personalise the content and ads you see. We don't control these third-party cookies, so we'd point you to each partner's own privacy policy for details on how they handle your data and how to opt out.

You're always free to disable cookies through your own browser settings; most browsers explain how in their help documentation.

Questions about this policy

If anything here needs more explanation, or you'd like to know what information we hold about you, write to us at info@maximsgroup.org and we'll get back to you.